Categories

Affiliates
4
Backups
4
Billing & Payments
20
Client Area
2
Domains & DNS
16
Mail & Webmail
22
My Account
13
MySQL & Databases
4
PHP
14
Scripts and Installations
3
Site Transfers
2
SSH
2
SSL certificates
6
Support Issues
22
Technical Information
17

  Categories

  Support

My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket

Articles

Can I change the domain name for my account? Once an account has been created and setup on our servers, the domain name cannot be changed... Can I host multiple sites on my account? If you have our 'Standard' package or above, you can host multiple websites by either utilising... Contacting us via e-mail Before contacting us via e-mail please be aware of the following;Existing Customers: a) Our... How can I use Google Apps for e-mail with my hosting? Using Google Apps for e-mail instead is a very easy process, simply follow these Google Apps... How do I access my cPanel/WHM? You may access cPanel or WHM by logging into the client area, selecting 'My Account' at the top... How do I change my hosting username? Usernames are automatically generated by the server, based upon the main domain of the account... How do I change my hosting/FTP or cPanel password? To change your hosting password, simply follow these steps: Login to our client area. At the... How do I view past e-mails you have sent me? When logged in to the client area, click on the section towards the top right that says 'Hello,... How long can I expect to wait for a response or resolution to my support ticket? This depends on many factors, so it's perhaps best if we explain how our ticket system works.What... My site has been hacked/defaced/compromised - what can I do? Unfortunately it is almost impossible for us to determine how your website was "hacked", but in... My site is very bandwidth heavy - what can I do? If you run a busy or popular website then you may be familiar with a term called "bandwidth".... What are your nameservers? To have your DNS managed by us and to switch your nameservers, please use the following:... Where is Fantastico? Fantastico has been replaced with Softaculous, which is a complete drop-in replacement for it....
« Back

  Support

My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket