I am unable to send e-mail to my domain when using external MX records

cPanel attempts to automatically detect whether or not our servers should be used to handle your e-mail, but in some cases may not detect the entries correctly. When attempting to send e-mail from your hosting account to your domain name using third party mail servers (such as Google Apps), the e-mails may be delivered locally instead of remotely. To check whether or not this is the case, and to correct the problem, please do the following;

1. Login to cPanel for the domain in question.

2. Click on the 'MX Entry' link/option in cPanel:

3. Take a look at the "Automatically Detect Configuration" line at the top. If it is set to Local, but you have custom and remote MX records set on your account, then cPanel has incorrectly determined that your mail should be handled locally. For reference, the following screenshot shows an account that is incorrectly determined to be handling mail locally:

3. To correct the problem and make cPanel route mail externally, ensure that 'Remote Mail Exchanger' is the enabled option

:

4. If the option "Remote Mail Exchanger" is not selected, click the radio button next to it and then click the 'Change' button.

  • 10 Users Found This Useful
Was this answer helpful?

Related Articles

Problems with AppleMail

There are some publically documented problems with AppleMail due to the way it maintains open...

How to setup Fetch Mail in Horde

To setup Fetch Mail accounts... Login to Horde. Click MAIL on the left side of the screen....

Where is my Spam folder? How do I access it?

Via Webmail In Horde, you can find the spam folder by logging in and expanding the 'Mail' option...

How to enable SMTP Authentication

Microsoft Outlook Express Select Tools and then Accounts. Click the Mail tab. Select the...

Enable SMTP Authentication on iOS

To send e-mail through our servers, you must ensure that SMTP authentication is enabled. To check...