We provide a 5 day grace period on all invoices. If an invoice remains unpaid after 5 days past the due date, your account(s) will be suspended. If you are a reseller, all accounts within your reseller area will be suspended too. In the suspended state, your website data is not lost or removed, and you can continue to receive e-mail to your account(s) but will not be able to read them until the invoice is paid.
If we have not received a full payment 28 days after the invoice due date, your account(s) will be terminated and all data will be removed from our systems. If you are a reseller, all accounts within your reseller area will also be terminated along with the main account. Once terminated we will no longer hold any data for your account so will not be able to provide access or restore any content.
Because we provide a grace period, after an account is suspended we do not provide any access to client data nor will we manually provide you with a backup of your data. Should access to data be required, you will need to ensure your account is in good standing with us.