Can I change the domain name for my account?

Once an account has been created and setup on our servers, the domain name cannot be changed within our client area. Please ensure that you only order hosting accounts for domain names that you own and wish to use. While it is technically possible to rename an account within WHM/cPanel - for accounting purposes we do not do this. The primary reason for this is that our billing software generates account usernames based on the domain name, so it is very easy to track and associate usernames to their appropriate domains. By renaming an account we lose the association between the domain name and the username. Changing the username too is rarely an option, as this can break script paths and MySQL database associations (since databases are prefixed by the username). To be safe, it is our policy to not rename hosting accounts to a new or different domain.

If you have an existing account and absolutely must use a different domain name with it, you would need to request a cancellation of the account and then sign up for a new account under the desired name once the cancellation has been processed. Otherwise, providing the new domain is attached to your existing account, you can just safely use the new domain and ignore the old one.

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