Articles

 Can I change the domain name for my account?

Once an account has been created and setup on our servers, the domain name cannot be changed...

 Can I host multiple sites on my account?

If you have our 'Standard' package or above, you can host multiple websites by either utilising...

 Contacting us via e-mail

Before contacting us via e-mail please be aware of the following;Existing Customers: a) Our...

 How can I use Google Apps for e-mail with my hosting?

Using Google Apps for e-mail instead is a very easy process, simply follow these Google Apps...

 How do I access my cPanel/WHM?

You may access cPanel or WHM by logging into the client area, selecting 'Services' and then...

 How do I change my hosting username?

Usernames are automatically generated by the server, based upon the main domain of the account...

 How do I change my hosting/FTP or cPanel password?

To change your hosting password, simply follow these steps: Login to our client area. Click...

 How do I view past e-mails you have sent me?

When logged in to the client area, click on the section towards the top right that says 'Hello,...

 How long can I expect to wait for a response or resolution to my support ticket?

This depends on many factors, so it's perhaps best if we explain how our ticket system works.What...

 My site has been hacked/defaced/compromised - what can I do?

Unfortunately it is almost impossible for us to determine how your website was "hacked", but in...

 My site is very bandwidth heavy - what can I do?

If you run a busy or popular website then you may be familiar with a term called "bandwidth"....

 What are your nameservers?

To have your DNS managed by us and to switch your nameservers, please use the following:...

 Where is Fantastico?

Fantastico has been replaced with Softaculous, which is a complete drop-in replacement for it....