At this* we’re always looking at ways to further improve our service. We know that your data is important to you, and we’d like to know if you would be interested in a premium (paid) off-site backup service.
Backups are something that we currently take server-side to try and provide some redundancy for “disaster recovery” purposes. To clarify, this means that we backup your data in case of a total server failure. These backups are for our own restoration purposes, and are not available for clients to use in case of accidental file deletion, or other potential client use. We also provide the ability for clients to generate a full backup of their account(s) and download them via cPanel.
Of course, maintaining regular backups can be difficult when you are busy running your website, which is why we’re looking into the possibility of providing an option for premium off-site redundant backups.
Some hosting providers do provide access to features such as R1 soft’s CDP backup, but these backups are still limited by the network infrastructure of the hosting provider. If their backup server goes down, these backups may very well be lost. Instead, we are looking at providing fully redundant completely off-site backups that are independent of our own network. Additionally these backups would be based on a cloud infrastructure, so there is no single point of failure, and data is replicated across multiple servers at any given time. If this is a service we were to implement, we envisage providing daily, bi-daily and weekly backups to customers.
We’re looking for your feedback on this. Is this a service you would be interested in? Please let us know!