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New Packages

January 20th, 2009

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Well, we were going to wait until we had some other big news for you and do an “all in one” type post, but unfortunately we’ve suffered a few setbacks in other areas and didn’t want to wait any longer to announce our new package changes.

1 Year Anniversary
this* is now almost a year old, and in that time we’ve received lots of great feedback from our clients on how we could potentially improve our service. We decided that given it’s been almost a year, we’d implement some of those changes to try and offer a much more balanced and appealing service to new (and potentially existing) customers.

Significantly More Bandwidth
Perhaps the biggest thing we noticed is that most of you wanted more bandwidth. I realise now that on reflection, the bandwidth-to-diskspace ratio was indeed a little low and definitely could’ve done with some improvement. The reason this wasn’t increased sooner was simply that we wanted to guage how much the typical account really needed to make it worthwhile. What we really don’t want to happen is that people are forced to upgrade their accounts to the next tier in order to survive some unexpected traffic bursts. Given what the previous bandwidth quotas were, in some cases this was quite possible, and it did in fact even happen on occasion. So, here are the bandwidth improvements

Starter/Blog: Increased from 7.5GB to 25GB
Standard: Increased from 15GB to 60GB
Medium: Increased from 45GB to 150GB
Large: Increased from 90GB to 300GB
ULTRA: Increased from 180GB to 600GB

More Realistic Diskspace
Among some of the other comments we received, lots of people were suggesting that our disk space figures were a little on the large side, particularly in comparison to the allocated bandwidth, and that most of the space wasn’t even being used. We’ve also gone ahead and reduced the disk space quotas somewhat.

I know that some of you may think this is a negative change, and that we’re reducing the disk space quotas to compensate for the increase in bandwidth we’re giving out. I assure you that this is most definitely not true at all. Statistically, right now, over 95% of our clients are barely utilising even 25% of their purchased disk space. This rings true for the majority of hosting providers out there, so we’re definitely not alone in that regard. If anything, I think we may have even been over-zealous with our allocation of diskspace on the original packages. 7.5GB is a lot of diskspace to utilise for nothing but website data.

You may be asking yourself “What about those that use most of their disk space?”. Firstly, we are not forcing these new revised packages on our existing customers (please see further below for more on this), so this shouldn’t be an issue for you at all. Secondly, I feel very strongly that even with these reductions, our disk space offerings are more than adequate to meet the storage requirements of most typical websites without forcing them to sacrifice anything at all. Please bear in mind that web hosting is intended to be for the hosting of websites and their content, and not for the storage of personal files or large amounts of non-public data (ie a “dumping” ground). Let’s take a look at the changes:

Starter/Blog: Increased from 150MB to 200MB
Standard: Decreased from 750MB to 500MB
Medium: Decreased from 1.5GB to 1GB
Large: Decreased from 3.75GB to 2GB
ULTRA: Decreased from 7.5GB to 4GB

As you can see, most of the largest reductions come in at the higher end packages. At first this may look quite alarming, but according to our own statistics and the personal feedback we’ve received from our customers, this is unlikely to affect anyone at all.

Unlimited Databases, Addon Domains, Subdomains, E-mail Addresses
On a technical level, creating and running more addon domains and subdomains does actually increase (albeit only very slightly) the overall load on a server. One thing we’ve noticed thus far is that since we keep a very strict non-overselling regime, we have more than ample server load on our network remaining that we need not concern ourselves with restricting clients to the number of features they can have.

All packages above the “Starter/Blog” package now come with unlimited databases, unlimited addon domains, unlimited subdomains and unlimited e-mail addresses.

Note for Existing Customers
When you purchased hosting with us, you picked the package that you felt was adequate for your needs. Because of this, we are not going to force upgrade any of our existing customers to these new packages. All existing customers will have their current packages honoured from now and until the end of their hosting life with us.

If, on the other hand, you feel that the new packages are better suited for you and you would prefer to be moved onto them and obtain some of the newer improvements, we are more than happy to do this for you free of charge. Your monthly bill will not change, you will simply be moved onto the same named package but under the new tier.

Due to the way our package allocation system works, we are unable to take particular aspects of one package and merge them with another (ie increase your bandwidth but keep the diskspace the same).

Please Let us Know
We’ve made these changes based upon the collective feedback we’ve received over the last year. Unfortunately, in this business it’s impossible to please everyone and create the “perfect” package. We hope that you find these changes positive and improving your hosting experience with us, but as always we ask for your valued feedback.

To get in touch with us, you can either use our Forums, create a support ticket, or simply respond to this blog post telling us what you think. You can find an overview of the new packages at the following page:

http://www.thiswebhost.com/order.html

Thanks for choosing this*.

Eleven Comments

  1. Darfuria

    January 20, 2009

    It’s great to see some changes going on, but unfortunately I won’t be making the move. I’ve only just transferred over to This*, and one of the main websites on my server has only just left phase 1 of the development stage. As content is being added to it, I am nearly using 2GB of the 7.5GB space I have. I was actually hoping to see a space increase, as at the rate this is going, I may have to pay for more disk space. Regardless, I’m still very happy with the package I’m paying for.

  2. Jules

    January 20, 2009

    @Darfuria: Thanks for your feedback. Unfortunately it’s one of those situations; some people want more, others are fine with less (since they don’t use it all). Diskspace is obviously the most valued commodity and for the typical website, I feel that 4GB is more than enough.

    I’m sorry the new changes aren’t an improvement for you, but rest assured we are currently working on a solution for those high-storage requirement sites that may be very suitable and accessible for clients who need lots of space. Watch this* space πŸ™‚

  3. jordan

    January 20, 2009

    Im excited to see a move in this direction. I am currently using the starter package and it appears I have actually received an increase in bandwidth and diskspace.

  4. Craig

    January 20, 2009

    I’m with Darfuria on this one: I find myself needing more disk space than bandwidth. A lot of the websites I host are low traffic, but some are using up a lot of space. It’s a tough trade-off really, but I can say it’s fantastic to see that you’re keeping your options fresh.

    Keep up the good work.

  5. Ken Barnes

    January 21, 2009

    I have to say that I love this upgrade. 180GB of bandwidth was plenty, but if one of the sites on my account recieved multiple traffic spikes in a month, past history indicates that we’d sail over the 180GB limit. As I’m launching a site that will host a number of (sub 1Mb) files which I imagine will be downloaded tens of thousands of times each, I most definitely appreciate the bandwidth.

    Only using about 2GB across all my sites right now, so I’m not that worried about file storage and can add more later, anyway. Great call This*, we loves ya. πŸ™‚

  6. Erik Smith

    January 21, 2009

    This is great πŸ™‚
    I’m loving you guys more and more for each blog post πŸ˜›
    Thanks.

  7. Darfuria

    January 21, 2009

    @Jules: To be honest, I don’t really mind if everything stays as it is now, as long as you guys continue to provide the fantastic service that is being provided now – providing I have the option to pay for additional space when the need arises.

  8. Abbas

    January 22, 2009

    Fantastic ! Love the service & the new packages ! Just a note, I know you guys go out of your way to help and are very responsible in your service but please retain the blazing fast speed we all love !

  9. Sridhara

    August 30, 2009

    I liked reading your blog…keep up the good work.

What do you think?