Some of you may be aware that at ThisWebHost we have implemented numerous security measures that are intended to try and help protect your accounts against some of the automated attack tools that exist on the Internet. One of the things we do here at this* is detect failed login attempts to accounts and services on our network and then, if too many failed login attempts are detected in a short period of time, we may block that IP address from trying again too quickly. This helps to prevent what are known as “brute force” attacks, where automated tools constantly try random username and password variations in order to try and guess the password(s) on your accounts. You can read more about these blocks and how the systems work here.
Unfortunately, from time to time, legitimate users may get caught up in these blocks and be blocked from access to their sites or services. Previously if a legitimate customer received too many temporary blocks and hit a permanent block, this block would need to be removed by contacting us and submitting the request via support ticket. Today, we have now added the ability for customers to remove their own blocks from within our client area.
Automatic Unblock when Logging In
The new system works two-fold. Firstly, when successfully logging in to our client area, the system will check if your IP address is blocked on any of the servers that you may have accounts on. If any blocks are found, they will be automatically removed – restoring access almost instantly.
Secondly, if you need to check or remove the IP address of a customer or client that is having problems with their service, you can do so from the ‘Unblock IP’ section in the client area:
Please be advised that for security reasons we have limited the number of unblocks to be 1 removal every 60 minutes. This tool is not intended to be a replacement for correcting login issues and password problems, but instead is meant to be a convenient way for customers to automatically restore access to their services should they accidentally become blocked.