On Friday 28th June 2019, cPanel announced that they are changing their licensing model and pricing for the cPanel/WHM software. You can read more about this change here, but to simplify for the purpose of this blog post/e-mail – they are moving to an account based licensing system instead of a fixed license cost per month. This means the more accounts you have on a server, the greater the licensing cost. As a smaller hosting provider, this change means that we are forced to re-evaluate our package prices in order to ensure that this increase is compensated for.
Since our launch in 2008, lots has changed in regards to our service, offerings and infrastructure. We have tried our best to keep prices static, despite inflation and our own changing costs, and to also provide you with the best possible price for the service that we offer. We feel that with this change to the cPanel licensing structure, it is now the perfect time for us to re-evaluate our costs as a business and adjust our prices to also meet these new changes.
So what is changing?
The prices for all of our hosting packages will be changing within the next two weeks (by the end of Saturday 31st August). The new prices are based on our own business costs and are not in any way meant to be comparative to the industry or other hosting providers. We want to provide you with the best service that we can at a reasonable price, and we feel that this is the best way to do that.
In addition to the price changes, all clients on older hosting packages (indicated by “old” in their service name) will be moved to a suitable and comparable current hosting package. For example, if you are currently on an “Old Starter/Blog” package, you would be moved to our existing Starter/Blog package at the new price. Most of our older packages provide less features (such as less disk space or bandwidth), and in order to ensure that everything is balanced, we will be retiring these old packages by the end of Saturday 31st August once all customers are on new packages.
We apologise for the relatively short notice on this change, however we have to move quickly due to how soon cPanel are imposing these changes on their end. We also needed additional time to review our own costs and the impact this would have on us financially.
What will the new pricing look like?
Due to the different costs of infrastructure in the US and the UK, we are splitting our packages into “US Shared Hosting” and “UK Shared Hosting”. The UK infrastructure is typically more expensive than US infrastructure, and this will be reflected in the pricing accordingly. While we would strongly recommend you choose a location closest to either yourself or your visitors, customers may choose to host in either location, and will pay the equivalent price in their own currency (if applicable).
The new pricing is as follows:
Overall, these new prices are actually cheaper than the ones previously listed on our site, and a good number of our customers should see a price reduction as a result of these changes. In some situations (particularly reseller packages) there may be an increase due to a result of the cPanel licensing changes.
In December 2018, we made substantial changes to our UK infrastructure. We opted to move to our own rack space in a UK datacentre and installed our own equipment. This allows us much more room for expansion in the future, as well as reducing our on-going costs and prices for UK customers.
This month (August 2019) we are also performing a similar change in a US datacentre. A new server has been brought online that is much more powerful than our existing 2 US servers combined, and we will be migrating US customers over to this new server in the coming two weeks. Again, this change will provide us more room for expansion in the future as well as further reducing our on-going costs for US customers. Please look out for an e-mail from us in the coming weeks providing you with information regarding this migration, as well as the new IP address you may need to update your DNS to (if applicable).
Over the last few years we have also made significant changes to our services and offerings, so I would like to take this opportunity to remind you what is provided as standard with all of our hosting packages.
- Twice-daily full account off-site backups, that can be accessed, downloaded or even restored remotely from within cPanel.
- Immunify 360 protection for all hosting accounts – protecting your sites against known viruses, malware and attack patterns (such as SQL injection attempts, etc).
- Litespeed Web Server for increased performance and reliability.
- CloudLinux, including Kernelcare, for further increased performance and reliability – eliminating the need for regular reboots.
- MailChannels SMTP Relay – ensuring that your e-mails are delivered and preventing any of our servers from becoming blacklisted.
- Multi-geographical redundant name servers.
New ThisWebHost Website & Branding
It has been several years since our website was last updated, and due to some technical issues it was always somewhat disconnected from our client area in terms of design and branding – with both “sites” looking like different sites entirely. We are pleased to announce that we have sought the assistance of a design and marketing company who have put together a new website and logo for us that perfectly integrates into our client area. We will be migrating to this new design in the next couple of weeks.
If you are an affiliate of ours and have any requests for marketing or affiliate banners – please do get in touch and we will work with you to have these developed.
While our research has shown that the vast majority of our customers will see a price decrease due to these changes, there are some that may see an increase – particularly if these customers are on very old packages that were created near the beginning of our launch as a company. We sincerely apologise if anyone is negatively impacted by this change, but we hope that you understand our reason for needing to re-evaluate our costs and pricing.
As always, we welcome any feedback that you may have in regards to this news. Please feel free to comment on this blog post if you have any questions, or would like to provide any feedback. You may also get in touch directly with us via a support ticket in our client area.