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Client Area Changes, Password Resets and Domain Pricing

November 3rd, 2013

closeThis post was published 5 years 11 months 13 days ago which means the content may no longer be applicable or relevant to the service we offer today. If in doubt, please contact us.

Client Area Changes

Today we have made some significant changes to our client area. We have been a long time user of WHMCS, the automated billing solution, and over the years have spent a lot of time attempting to customise it and fit in our own advanced modules (SSH IP addresses, CPU Usage graphs, automated affiliate withdrawals) – usually to great success.

In a support ticket today we discovered that some of the features and options available in our WHMCS theme are different to that of the latest themes that are compatible with the software. Because of this, some very rudimentary and important options are completely unavailable to you. WHMCS of course updates its software over time, and can add or modify templates to include or even remove settings altogether. Unfortunately at this time it is simply not possible for us to stay up to date with these changes and modify our theme as necessary. Because of this, we have decided to restore WHMCS back to one of its default templates.

What does this mean for you?

  • The layout of our client area will have completely changed and will be ‘disconnected’ from our main site. This means that once you are at our client area, you will be unable to return to the main website unless you manually input our address into your browser or navigate to it some other way.
  • Some modules that we added to our own custom theme will currently be unavailable; notably the ‘Manage SSH Access’, ‘Account Resources’ and automated affiliate withdrawals. We will work to report these to the new templates in a different manner.

We are very sorry for the inconvenience caused by the change of template, however in order to provide you with the options you need to manage your account(s) most effectively, we feel this is the best choice moving forward.

Password Resets

Whilst switching to one of the default templates we experienced some issues with the WHMCS codebase.  We managed to resolve this with a reinstallation of the software, however the password hashes appear to have been reset and corrupted. In short; your client area and hosting account passwords are no longer viewable from within the client area. Because of this we are beginning the process of resetting both your client area and hosting account passwords and then notifying you of the change via e-mail. Without us performing this change, you will have to manually reset your client area password using the ‘forgotten password’ system, and then manually change your hosting password.

We feel, given the number of accounts in our system, resetting these passwords globally is the best approach. We are very sorry for any inconvenience that this may cause.

Domain Pricing

In order to make managing our domain pricing much easier, we have deployed a system to automatically synchronise our domain pricing with ENOM. Because of this, you may find some significant price decreases across the board!

If you have any questions, comments or concerns regarding anything within this blog post, please get in touch with a member of our team via the client area.

 

 

Six Comments

  1. Doug

    November 3, 2013

    Please be advised that these password resets are the result of a mistake in both the WHMCS code and with the person updating our installation. There is no need to be alarmed about your account security.

  2. Doug

    November 3, 2013

    UPDATE 1:

    Due to some serious issues with the way WHMCS handles multi-currency affiliate commission, we have regrettably force-switched all customers to use USD currency. If you were previously paying in GBP you may notice that your hosting cost has “risen” as a result of the conversion to USD.

    If you are unable to pay in USD from within Europe, please let us know and we shall see what we can do for you.

    We are very sorry for the problems this may cause.

  3. Doug

    November 3, 2013

    UPDATE 2:

    It would appear that despite our attempts to reset all users client and hosting area passwords, some of these may have been missed in certain situations. If you are having difficulty logging in to the client area, we strongly recommend you perform the “Lost Password Reset” routine found at the following URL:

    https://www.thiswebhost.com/clients/pwreset.php

    You will then be e-mailed a link you can access to reset the password. Please note that if you do not receive this e-mail after 15 minutes, be sure to check any Spam/Junk folders in case it incorrectly gets flagged as such.

    If you are having problems with your hosting password, typically not being able to login after using the ‘Login to cPanel’ or ‘Login to WHM’ button within the client area, please view the following URL for details on how to change your hosting password:

    http://www.thiswebhost.com/clients/knowledgebase.php?action=displayarticle&id=2

  4. Lisa

    November 3, 2013

    I cannot log into client area in order to do a manual payment of the latest invoice received. My email and password combination are not working. I received an email within the last couple of days with a new password, which I did not request, but that new password is not letting me log in either. Can someone PLEASE offer some assistance with this issue.
    Thank you
    Lisa Tapley-Bale

  5. Doug

    November 3, 2013

    Lisa,

    I am sorry to hear you are having trouble logging in. Please see my ‘UPDATE 2’ post above for instructions on how to reset your client area password.

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