Perhaps the most important aspect of any hosting company is the provisioning of their outage monitoring (and notification) system. Since April this year we’ve entrusted this task to the brilliant guys at Panopta, and for good reason.
There are many different monitoring services on the Internet, and we’d trialled pretty much most of them in order to find the “right” one for us. Many of them did what they claimed to do, and did it well, but we always felt they were lacking something vital. It wasn’t until we trialled Panopta that we realised just how little control and monitoring the other companies gave you. Almost immediately, we’d discovered the right guys (and/or gals) for the job.
The team behind Panopta are fantastic people, and have been very receptive to our feedback and suggestions on how to potentially further improve their service. Today, they announced that due to popular feedback from their clients, they’ve added some wonderful new reporting information that helps us to show our clients what’s going on under the hood.
If you haven’t seen it already, for the last few months at the footer navigation of our website has been a link to our uptime reports. This page is hosted on the Panopta network (bar a few cosmetic items which are hosted with us) which means that you can safely bookmark it for reference if you think we’re currently experiencing network or server issues. Before todays updates, you could only see the current months uptime, the total uptime in general, and whether or not a server was up or down. These new updates now allow us to provide you with much more in-depth monitoring information:
As the name suggests, now you can see previous months uptime reports to get a much better idea on the reliability of our service and/or a particular server. We feel this is important not only so that potential new clients can get a good overview of how reliable we are, but also so that we as a host can see potential “problem areas” and review past outages or issues that contributed to the downtime, so that we can better act upon them in future.
Current status has now been expanded so that you can see if a particular service is up or down. This is extremely beneficial from a support point of view, as now all customers are able to see whether or not a service is up or down before reporting a potential outage.
This is perhaps my favourite addition, and one that I imagine many hosts will be shuddering at the thought of. All recent outages are reported here, along with when they started and how long they lasted.
This, again, I feel is an absolutely vital tool as a hosting provider. Now we are able to see when outages occured and which services were affected, so that we can correlate the downtime to particular issues on servers and use this information to prevent the same issue from happening again in the future.
All in all, these changes don’t mean a great deal for our clients in terms of service except that they can now see more information about potential downtime or server problems. We’ve never been a company to hide the facts (or figures), and we feel that as paying clients you deserve to know exactly when your service is or isn’t working.
These changes are really geared towards allowing us to provide you with a better service. Now we have a far greater overview of our network (and one that is set to improve in the future, with the help of people like Panopta) we can periodically review any downtime that occurs and plan how we can reduce it in the future.
We strongly recommend Panopta if you’re looking for any outage monitoring or notification services. Thanks guys!