Frequently Asked Questions
Q. When will my hosting be activated?
Our order system is completely automated. As soon as we receive the first cleared payment, your account will be setup instantly.
Q. Do you offer/provide Dedicated IP Addresses?
Absolutely. Dedicated IP adresses are an additional option and can be selected during checkout.
Q. Will you move/help move my files and data to your hosting?
If you're moving from an existing cPanel based host, we can move all of your files and data across perfectly for you. However, moving from non-cPanel based hosting providers will limit our ability to transfer your content. In these instances, we will only transfer your website file(s), leaving the rest of the configuration to yourself.
Q. Can I upgrade/downgrade my hosting account after I sign up?
All hosting accounts can be upgraded or downgraded automatically from within the client area. You may upgrade from a shared hosting account to a reseller hosting account and vice versa, without any problem.
Q. Other hosts provide an uptime guarantee - do you?
We offer a 99% uptime guarantee. If we fail to provide you with at least 99% uptime in a calendar month, we will credit you with 1 month free hosting on your current package.
Q. What about a money back guarantee?
We provide a 30 day money back guarantee, providing the account(s) has not been used excessively. This is to prevent those from trying to obtain free hosting by "maxing out" an account and then migrating elsewhere.
Please be advised that domain registration and domain transfers are completely non-refundable.
Q. I'm new to websites, will you build my site for me or help me build my site?
Our hosting services are sold "as is". This means that we expect you to have the necessary knowledge and ability to use our hosting packages unassisted. Whilst we will certainly help with any server side issues/errors you might be seeing, we cannot advise on any factors associated with the creation or maintenance of your website(s) and its content. Additionally we cannot provide instruction on how to use the particular software that we provide access to on our servers.
Q. Other hosts offer unlimited space and bandwidth, do you?
There is no such thing as unlimited space, or unlimited bandwidth.
Q. Is your support 24/7?
Yes. Our online ticket system is monitored and manned 24/7.
Q. What payment method(s) do you accept?
We currently accept credit or debit card payments via PayPal and Google Checkout.
Q. Do you have telephone support?
ThisWebHost is an online only business, so we do not provide any telephone support or the ability to contact us via telephone.
Q. Are you resellers of another host?
No. We own and co-locate our own servers with various data center providers around the world. We do not resell hosting from other providers.