When will my hosting be activated?
Within seconds of receiving the first payment on your account, it will automatically be activated by our entirely automated systems. Once this happens, you will receive an e-mail with your username, password, and other pieces of vital information.
If you do not receive this e-mail after an hour, then please contact our support team who will be able to assist you.
Will you move my files to my new hosting for me?
If you're moving to us from an existing Cpanel based host, then yes we will, and free of charge! Simply send us a support request with the username, password, and Cpanel version of your previous host and we'll do the rest. Please note that if you are running a dynamic site that is constantly updated by third parties (such as a forum), then we strongly recommend that you temporarily disable it or put it into maintenance mode whilst we transfer the data across. Due to DNS propagation time, failure to temporarily disable it may cause some data may be lost, and this is unfortunately beyond our control.
I have an urgent problem with the coding on my website, can you fix it for me?!
We know what it's like... Your developer is AWOL and you have an urgent bug or critical issue on your website that's stopping people from using it. Rather than tell you that "we don't support your code", we'll definitely take a look for you and see if we can get you back up and running. Simply get in touch and tell us the exact nature of the problem.
Please note that we will only provide this service in instances where a minor fix or modification is required in order to restore your site to a working status. We will not add functionality or develop your website(s) for you.
You offer a 99% uptime guarantee? Can you tell me more?
We sure do, but there are conditions. (Aren't there always?)
The uptime we refer to is based upon our ability to provide a service to you. If the server you're hosted on goes down (hardware failure, software failure, etc) then this is included within the guarantee. If our network provider experiences issues, causing connectivity to your server to fail, this is not covered by our guarantee. These are matters (regrettably) beyond our control and as such we cannot guarantee the responsibility of others. That said, it is very rare for any network provider to experience downtime or serious connectivity issues due to the high redundancy placed in their networks.
Should you experience less than 99% uptime, we will credit you with 1 months free hosting of your affected package.
Can I have "unlimited" space or bandwidth?
There's no such thing as "unlimited disk space" or "unlimited bandwidth". Read this to educate yourself.
But wait, I have a question that's not answered!
Please get in touch with us, and we'll happily let you know what's what.