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Can I use my own custom php.ini to control directives?Customers on shared hosting are unable to use their own custom php.ini to override server default...
Views: 428
Can you restore a backup of my site to an earlier version?Our backups are intended for disaster recovery purposes only and due to the way that they are...
Views: 460
Do you support/Can I use custom nameservers?Absolutely. In order to use custom nameservers on our service, you simply need to register your...
Views: 2087
I am getting the error: URL file-access is disabled in the server configurationFollowing a routine security audit, we have found a number of client websites that are being...
Views: 673
I am receiving a 403 Forbidden error message on my site.The latest release of Litespeed will reject access to files and folders that contain world and...
Views: 706
I am receiving a 509 Bandwidth Exceeded messageThis message occurs when you have reached the bandwidth limit on your current hosting package. To...
Views: 1359
I am receiving an AJAX error in cPanelPlease be advised that this is a local (client side) browser issue and is not a server issue....
Views: 984
I am receiving the message: This feature is not available while logged in with root override.As a reseller, when attempting to perform an action in cPanel you may experience the following...
Views: 1379
I can't find my hosting/FTP/cPanel details!Please check your "New Account Information' e-mail which contains all information needed to...
Views: 505
I can't login to cPanelcPanel runs on some very strange ports, which are sometimes blocked by corporate or educational...
Views: 542
I'm having an issue using the Fever RSS FeedletDue to our mod_security implementation, you may experience some issues when using the Fever RSS...
Views: 771
My site/cPanel appears down or times out after I tried to login!We monitor all appropriate services on our servers for incorrect or invalid login attempts. If a...
Views: 1529
My website is generating an "Internal Server Error" or 500 error.Each time an "Internal Server Error" occurs, this error is fully logged to an error_log within...
Views: 1595
My website is hosted by a client of yours but it is currently inaccessible, can you help me?Unfortunately we cannot provide any support to customers of our clients. If you are having...
Views: 101
Using sFTPTo utilise sFTP on our service, you will need to input your IP address into the 'Manage SSH...
Views: 913
When using PHP's mail() function, why is the From: address wrong?By default, PHP will send e-mail from the account you are running the script from. Usually this...
Views: 1270
Why are my e-mails being marked as ***SPAM*** ?Why am I seeing e-mails being marked as ***SPAM*** in the subject header? We now implement a...
Views: 1273
Why do I get a certificate error/warning when going to my control panel?This is a warning, not an error, and is entirely normal and nothing to worry about. The...
Views: 2603
Why do I get a PHP open_basedir restriction error message?This error generally occurs when you are using temporary site links whilst waiting for DNS...
Views: 1523
Why do I need to purchase a new hosting account to get a dedicated IP Address?If you have an existing account with us, and require a dedicated IP address for the account you...
Views: 1025
Why does my cronjob keep changing?As per our Acceptable Usage Policy, cronjobs can run no more frequently than every 15 minutes....
Views: 564
