Firstly I’d like to say thank you to everyone for their huge participation in our Halloween “Trick or Treat” 2010 giveaway. A few lucky people won a free hosting account for a year, and many many people won discount coupons – which we hope came in handy!
Recently we’ve made some changes to things here at this* which I’d just like to touch base on briefly.
Account CPU Usage
As some of you may have seen from the client area, there’s a small link on the right hand side that lets you view your account resource usage. This is, effectively, the number of CPU “minutes” per day that your site consumes. Resource usage is something we’ve been tracking for some time, but over the last few weeks we’ve opened it up so that clients can view their own usage. I’ll admit, it’s currently in early stages and isn’t very “pretty”, but it gives you a good idea on your resource consumption for particular accounts.
In line with this, we’ve also developed an automated system that will advise anyone who exceeds 120 CPU minutes per day for multiple consecutive days that their account resource usage is too excessive. After long discussions and calculations, we’ve decided to shy away from asking customers to pay more for increased usage beyond this amount and have instead opted to advise clients that they either need to optimize their website(s) or look at an alternative hosting option.
Currently there is no dedicated upgrade path for our shared hosting users, but… very soon we shall be providing the option to purchase dedicated servers on our new website.
Domain Transfers
Presently, within WHMCS, domain transfers are a semi-automated process. The domain transfer initiation process is automated, however if a transfer completes or fails, we were required to inform users manually – which we’ve presently been doing by opening a ticket. As you can imagine, this can be a rather tedious and busy process… which is why we’ve now automated it!
Domain transfers will now be tracked by our system and you will be notified via e-mail on the status, and advised what steps to take if the process has failed.
Live Sales Chat
Please be advised that our Live Sales Chat is, as the name suggests, for sales information or discussion only. Regrettably we cannot provide technical or account support via this medium. If you require technical support or help with your account, please open a ticket within the client area or search our extensive knowledgebase for possible assistance.
New Website
Our new website is very near completion and is something we hope to roll out before the end of the year. To give you some idea on the changes;
As always, thanks for being a part of this*. If you have any questions, comments or suggestions for improvements – please let us know!
