This has been a long time coming, but I’m glad to finally announce that we have abolished all reseller fees. Every account will now receive WHM/Reseller access free of charge.

Resellers fees were something we introduced at the very beginning of our hosting lives. The “idea” behind the charges was really to offset the additional load and server changes caused by resellers adding and maintaining many sites. Back then our prices were significantly higher than they are now, and the current reality is that charging $5/month for reseller access on packages that cost almost the same as the reseller charge itself is…. well, it’s pretty stupid isn’t it? We can freely admit this, and as a customer it must seem pretty strange to pay for a feature that costs almost the same if not more than your actual hosting package. To add to that, the “load” we anticipated from reseller usage is actually far less, so we don’t really need to concern ourselves with significantly increased usage.

Ultimately, we realise that your hosting account is yours to use however you wish (within our Acceptable Usage Policy, naturally). We don’t want to put you into the position of having to pay for extra services that don’t actually cost us as a hosting provider anything extra. Simply put, if you purchase a Starter/Blog package with 1GB space, you should be able to allocate that 1GB space however you wish, and to whoever you wish.

Existing Customers

If you are an existing reseller and pay via PayPal subscription, PLEASE CANCEL YOUR SUBSCRIPTION within your PayPal account. I cannot stress this enough. If you don’t cancel it, you will be unnecessarily paying $5/month. Given the number of clients we have, I’m afraid we simply cannot go through and cancel these subscriptions on your behalf. If you don’t have reseller access on your account, you do not need to cancel anything. Once you’ve cancelled your PayPal subscription, when you receive your next invoice you’ll be able to recreate it under the new price, providing you pay on or before the due date.

I’ll be honest, our billing software is pretty crude in the way it handles addons and configurable options. Whilst we’ll do our very best to go through each and every client and remove the reseller addon fees, we need your help to check that this is done correctly. If you are a reseller, please login to your client area and ensure that you have no reseller addon listed under either your configurable options, or your domain addons. If you do, please get in touch with us and request that we remove it. Whilst you’re in the client area, please check that your monthly bill matches that of your account package. If there are any discrepancies, please get in touch and we shall correct them for you.

Another limitation of our billing software is that we cannot automatically grant reseller access to clients who do not have it. I’m attempting to create a scripted workaround for this, but this may take some time. Those of you wishing to gain WHM/Reseller access in the meantime are more than welcome to get in touch and we will add it manually for you.

EDIT: All customers should now have reseller access enabled on their accounts.

As always – if you have any feedback, questions or concerns, please get in touch with us. Please spread the word about these (hopefully great) new changes!

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