This post was published 2 years 6 months 24 days ago which means the content may no longer be applicable or relevant to the service we offer today. If in doubt, please contact us.As (hopefully) you are aware, customer service is a huge part of who we are. Not only do we provide awesome reliable hosting, we try and provide the best support experience we can. One of the things I’ve always felt was a “hurdle” in hosting is the relative gap between support team and end user. It’s almost as if support teams are these super-intelligent beings who have the answers to all your questions, and hold all the keys to your hosting, but to disturb them is a crime punishable by e-death! OK, I over exaggerated a little.
The knowledgebase is a highly underused feature which serves to act as the bridge between end-user and support team. Its purpose is to contain a list of common issues or questions, and the answers or responses to those, saving you the trouble of having to submit a support ticket in the first place. It’s not meant as a “please read this before bothering us, or else!” preliminary check before submitting a ticket, so don’t panic, but it can often hold many answers to questions you didn’t even know you had.
Over the past week or so we’ve been working on expanding this knowledgebase by adding articles that may be relevant, particularly since we recently started providing domain registration services. In addition to static text articles, we’ve also (as of today) started adding video tutorials. These video tutorials serve to show you exactly how to do something, step by step, so even the most inexperienced of cPanel users can feel comfortable taking full control of their hosting with a real-time helping hand.
If you’re wondering where to find them, here’s a direct link:
http://www.thiswebhost.com/clients/knowledgebase/10/cPanel-Video-Tutorials
We’re in the process of adding more as we speak, so expect this to grow, particularly over the course of the next week. Enjoy!
As always, we’re open to feedback on our products and services, so if you have any comments – please get in touch.
I think some friendly speaking would be nice. Some people find it difficult to read and watch at the same time (how many people do you know who don’t like seeing subtitled movies?).
Great new feature though