In celebration of recently adding the ability to register domains along with our usual hosting packages, we’d like to offer a free .com domain with all Medium, Large, and Ultra packages paid for annually! Simply navigate to our order page, select a Medium, Large, or Ultra package, and when you get to the option to choose a billing cycle, select “Annually (Free Domain)” in the drop down menu.

If anyone has any questions or feedback, just let us know!

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This has been a long time coming, but I’m glad to finally announce that we have abolished all reseller fees. Every account will now receive WHM/Reseller access free of charge.

Resellers fees were something we introduced at the very beginning of our hosting lives. The “idea” behind the charges was really to offset the additional load and server changes caused by resellers adding and maintaining many sites. Back then our prices were significantly higher than they are now, and the current reality is that charging $5/month for reseller access on packages that cost almost the same as the reseller charge itself is…. well, it’s pretty stupid isn’t it? We can freely admit this, and as a customer it must seem pretty strange to pay for a feature that costs almost the same if not more than your actual hosting package. To add to that, the “load” we anticipated from reseller usage is actually far less, so we don’t really need to concern ourselves with significantly increased usage.

Ultimately, we realise that your hosting account is yours to use however you wish (within our Acceptable Usage Policy, naturally). We don’t want to put you into the position of having to pay for extra services that don’t actually cost us as a hosting provider anything extra. Simply put, if you purchase a Starter/Blog package with 1GB space, you should be able to allocate that 1GB space however you wish, and to whoever you wish.

Existing Customers

If you are an existing reseller and pay via PayPal subscription, PLEASE CANCEL YOUR SUBSCRIPTION within your PayPal account. I cannot stress this enough. If you don’t cancel it, you will be unnecessarily paying $5/month. Given the number of clients we have, I’m afraid we simply cannot go through and cancel these subscriptions on your behalf. If you don’t have reseller access on your account, you do not need to cancel anything. Once you’ve cancelled your PayPal subscription, when you receive your next invoice you’ll be able to recreate it under the new price, providing you pay on or before the due date.

I’ll be honest, our billing software is pretty crude in the way it handles addons and configurable options. Whilst we’ll do our very best to go through each and every client and remove the reseller addon fees, we need your help to check that this is done correctly. If you are a reseller, please login to your client area and ensure that you have no reseller addon listed under either your configurable options, or your domain addons. If you do, please get in touch with us and request that we remove it. Whilst you’re in the client area, please check that your monthly bill matches that of your account package. If there are any discrepancies, please get in touch and we shall correct them for you.

Another limitation of our billing software is that we cannot automatically grant reseller access to clients who do not have it. I’m attempting to create a scripted workaround for this, but this may take some time. Those of you wishing to gain WHM/Reseller access in the meantime are more than welcome to get in touch and we will add it manually for you.

EDIT: All customers should now have reseller access enabled on their accounts.

As always – if you have any feedback, questions or concerns, please get in touch with us. Please spread the word about these (hopefully great) new changes!

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As (hopefully) you are aware, customer service is a huge part of who we are. Not only do we provide awesome reliable hosting, we try and provide the best support experience we can. One of the things I’ve always felt was a “hurdle” in hosting is the relative gap between support team and end user. It’s almost as if  support teams are these super-intelligent beings who have the answers to all your questions, and hold all the keys to your hosting, but to disturb them is a crime punishable by e-death! OK, I over exaggerated a little.

The knowledgebase is a highly underused feature which serves to act as the bridge between end-user and support team. Its purpose is to contain a list of common issues or questions, and the answers or responses to those, saving you the trouble of having to submit a support ticket in the first place. It’s not meant as a “please read this before bothering us, or else!” preliminary check before submitting a ticket, so don’t panic, but it can often hold many answers to questions you didn’t even know you had.

Over the past week or so we’ve been working on expanding this knowledgebase by adding articles that may be relevant, particularly since we recently started providing domain registration services. In addition to static text articles, we’ve also (as of today) started adding video tutorials. These video tutorials serve to show you exactly how to do something, step by step, so even the most inexperienced of cPanel users can feel comfortable taking full control of their hosting with a real-time helping hand.

If you’re wondering where to find them, here’s a direct link:

http://www.thiswebhost.com/clients/knowledgebase/10/cPanel-Video-Tutorials

We’re in the process of adding more as we speak, so expect this to grow, particularly over the course of the next week. Enjoy!

As always, we’re open to feedback on our products and services, so if you have any comments – please get in touch.

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With our recent changes to allow SSH access, some of you were a little concerned about having to open a ticket every time you wanted to activate SSH on a new account, or open a new ticket if your IP address changed. Whilst we did provide workarounds for those with dynamic IP addresses, it wasn’t an ideal solution. Cue our new feature; the ability to manage SSH access from directly within your client area!

As of today, all new accounts are provided with SSH access “On” by default. To counter the firewall issues, we’ve built a management panel into the client area which allows you to specify an IP address to be used to access that SSH account. Simply enter the IP address, click “Add” and within 10 minutes that IP address will be good to go. This is now a 100% completely automated process.

This feature is currently in BETA, so if you notice any bugs, errors or have any potential feedback for improvement – please let us know.

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